Privacy Policy | Brilliant Film Company
Introduction
Welcome to Brilliant Film Company ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of children who may be featured in our personalized videos. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.brilliantfilmcompany.com and use our personalized video creation services.
Please read this Privacy Policy carefully. By accessing our website and using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.
Information We Collect
Personal Information
We may collect the following types of personal information:
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Contact Information: Name, email address, phone number, and billing address.
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Payment Information: Credit card details, PayPal information, or other payment details (note: payment processing is handled by secure third-party payment processors).
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Order Information: Details about the personalized videos you order, including the child's name, phonetic spelling, and your relationship to the child.
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Custom Content: Photos of children (for Custom Character option) and voice recordings (for Voice Narration option) that you voluntarily provide to us for the purpose of creating personalized videos.
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Communication Information: Records of your communications with us, including customer service inquiries.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
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Device Information: IP address, browser type, operating system, and device identifiers.
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Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken on our website.
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Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for the following purposes:
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Provide Our Services: To create and deliver the personalized videos you order, including incorporating the child's name, custom character (if applicable), and voice narration (if applicable).
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Process Transactions: To process payments and fulfill orders.
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Customer Service: To respond to your inquiries and provide support.
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Improve Our Services: To analyze usage patterns and enhance our website and services.
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Marketing: To send you information about our products and services, special offers, and promotions (you can opt out of marketing communications at any time).
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Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Children's Privacy
We take children's privacy very seriously. Our services are directed at adults (typically parents, grandparents, or other relatives) who wish to purchase personalized videos for children. We do not knowingly collect personal information directly from children under the age of 13.
When you provide us with a child's name or photo for the purpose of creating a personalized video, we use this information solely for creating the requested content. We do not use children's information for marketing purposes or share it with third parties except as necessary to create and deliver the personalized video.
If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately at privacy@brilliantfilmcompany.com, and we will promptly delete such information.
How We Share Your Information
We may share your personal information in the following circumstances:
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Service Providers: With third-party service providers who help us operate our business and deliver our services, such as payment processors, cloud storage providers, and email service providers.
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Professional Advisors: With professional advisors, such as lawyers, auditors, and insurers, where necessary in the course of their professional services.
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Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
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Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:
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Order Information: We retain basic order information for tax and accounting purposes.
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Custom Content: We retain photos and voice recordings provided for personalized videos for a period of 30 days after delivery of the final video, after which they are permanently deleted from our active systems.
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Final Videos: We retain copies of the final personalized videos for a period of 90 days to address any customer service issues or requests for re-downloads.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
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Access: The right to request access to your personal information.
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Correction: The right to request that we correct inaccurate or incomplete information.
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Deletion: The right to request that we delete your personal information.
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Restriction: The right to request that we restrict the processing of your personal information.
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Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
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Objection: The right to object to our processing of your personal information.
To exercise these rights, please contact us at privacy@brilliantfilmcompany.com.
Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Brilliant Film Company
Email: info@brilliantfilmcompany.com
Address: 5683 W Hidden Springs Drive, Boise Idaho 83714 USA
International Data Transfers
our personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to these countries.
Additional Information for Specific Jurisdictions
California Residents
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. To learn more about these rights and how to exercise them, please contact us using the information provided above.
European Economic Area (EEA) Residents
If you are located in the EEA, we process your personal information in accordance with the General Data Protection Regulation (GDPR). The legal bases for processing your personal information include:
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Performance of a contract when we provide you with our services.
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Compliance with legal obligations.
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Our legitimate interests, which do not override your fundamental rights and freedoms.
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Your consent, where applicable.